Help Center
Frequently Asked Questions
Everything you need to know about Hosttivo — hosting, domains, billing, and support.
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Yes, we provide 24/7 support in both Bengali and English via live chat, email, WhatsApp and Telegram.
Sites hosted on our BDIX servers load extremely fast for Bangladeshi ISP users, giving your visitors the best local browsing experience.
We accept bKash, Nagad, Rocket, Upay, bank transfer, and credit/debit cards. Crypto options are also available on request.
We offer a 7-day no-questions-asked money-back guarantee on most hosting plans. Domain registrations and licenses are non-refundable once activated.
Absolutely. You can upgrade to a higher plan at any time without any data migration hassle. We handle the transition for you.
Use the domain search bar on our homepage or the Domain page. Enter your desired name, choose an available TLD, and complete checkout.
Yes. Unlock your domain at the current registrar, get the EPP code, and start the transfer from our Domain Transfer page. Most transfers complete within 5–7 days.
Yes, every hosting plan includes a free Let’s Encrypt SSL certificate that auto-renews so your site stays secure.
We take automated daily backups of hosting accounts and retain them for 7 days. You can also create on-demand backups from your control panel.
You will receive reminders before and after the due date. If unpaid, the service may be suspended after a short grace period, but your data remains safe.
Yes. You can enable auto-renewal for hosting and domains from your client dashboard. We will notify you before each renewal.
Shared and reseller hosting plans use cPanel. VPS customers get full root access and can install any panel they prefer.
Still have questions?
Our support team is available around the clock. Reach out and we will get back to you quickly.